Now Hiring: Experienced Automotive Service Writer
Are you the kind of automotive professional who can hear a customer describe a problem and already start building the repair plan in your head? We’re looking for a knowledgeable, customer-focused Service Writer with extensive automotive repair experience who can confidently connect customers, technicians, and solutions. If you thrive in a fast-paced shop, communicate clearly, and know how to keep service moving efficiently, this is the opportunity for you.
What You’ll Do
• Greet customers, listen carefully to vehicle concerns, and turn those concerns into accurate repair orders.
• Use your repair knowledge to communicate effectively with technicians and help prioritize shop workflow.
• Provide clear estimates, explain recommended repairs, and set realistic expectations for timing and cost.
• Keep customers updated throughout the repair process and ensure a professional, confidence-building experience.
• Coordinate with parts and service teams to keep repairs moving and completed correctly.
• Help drive customer satisfaction, retention, and service department performance through strong follow-up and communication.
What We’re Looking For
• Extensive knowledge of automotive repair, diagnostics, maintenance services, and common vehicle systems.
• Previous experience as a Service Writer, Service Advisor, or in a similar automotive service role.
• Ability to explain technical repair needs in a way customers can easily understand.
• Strong communication, organization, and multitasking skills in a busy shop environment.
• Professional attitude, attention to detail, and commitment to excellent customer service.
• Experience with repair orders, estimates, and service department systems is a plus.
If you know automotive repair inside and out and can deliver an exceptional service experience from write-up to pickup, we want to hear from you. Apply today and bring your expertise to a team that values knowledge, professionalism, and results.
Principals only. Recruiters, please don't contact this job poster.